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Technical Support Agent

Muprostaffing

Technical Support Agent

  • Full Time
  • Midrand
  • Posted 3 months ago
  • Applications have closed

Description

The successful incumbent should have a matric certification, an IT-related diploma or degree will be preferable.

Duties:

  • Assisting clients with problems.
  • Performing software installations and version updates.
  • Setting up and monitoring SQL maintenance plans.

Requirements:

  • Matric minimum.
  • IT diploma or degree (preferable or completing).
  • Preferable with a minimum of one year’s experience in a technical support centre.
  • The successful candidate should have the following technical skills:
  • SQL – good working knowledge (advance selects, inner join selects and updates, cursors, SQL maintenance plans, SQL monitoring and performance investigations).
  • Good knowledge of Windows Operating Systems (Server 20XX).
  • Understanding of websites and website installations (IIS and the structures and permissions therein).
  • Understanding of network infrastructure.

Attributes:

  • Excellent problem-solving skills.
  • Able to deal with customer over a phone – communicate clearly.
  • Excellent communication skills in English (written and spoken).
  • Must be willing to work hours as per our support schedule (weekends/public holidays/shifts/standby/after hours on a rotational basis).
  • Good work ethic and ability to work within a team.
  • Ability to learn new technologies.

 

ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED, IF YOU DON’T RECEIVE A CORRESPONDENCE WITHIN 14 DAYS CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.